Addressing Student Complaints

UNC Charlotte is committed to fostering mutual respect among all members of the University community. If a student has any issue or concern regarding the living and/or and learning environment at UNC Charlotte that is not covered by the established policies below, the University has developed a Student Grievance Procedure outlining how to submit a formal grievance. Students are encouraged to review policy information, should they wish to submit a formal grievance.

The Office of Student Assistance and Support Services (SASS), a function of the Dean of Students Office, can also serve as a resource for students seeking information regarding grievances and appropriate avenues to express complaints about their University experiences. If you are considering submitting a Student Grievance Report to the SASS office for support, here are some important things to review prior to contacting the SASS office:

  • If you have a concern with a professor or instructor, please contact the appropriate department chair, as chairs have direct oversight of professors/instructors
  • If you are looking to appeal a final course grade, please thoroughly read the University’s established Policy and Procedure for Student Appeals of Final Course Grades and follow the prescribed steps
  • Review existing resources and policies (noted below) to determine if there is an established University Policy or process specific to your complaint
  • Student Grievance Report forms should be used to submit a complaint to the SASS Office if you have made attempts to but been unable to satisfactorily resolve the issue at hand and/or there is not an existing policy or process specifically denoted for the type of complaint you wish to file
  • Do not use the Student Grievance Report if you are experiencing personal grief due to a loss. If you need assistance with an absence verification due to grief of some kind, please review information related to the Absence Verification process

If you would like guidance regarding a grievance or concern or are unsure if submitting a Student Grievance Report is the right avenue to voice your specific concern, please contact the Office of Student Assistance and Support Services at 704-687-0289 to speak with a staff member.